Shipping policy

DELIVERY DEADLINES

• Free shipping in Bali or with any purchase of 300$ and more
• 15$ delivery for any purchase up to $199
• $25 delivery for any purchase between $200 and $299

At MUJO, our garments are handmade right here in Bali, in small quantities, on demand, with love and awareness.

Our items are shipped from Indonesia from our artisanal studio located in Bali.

For the Bali Jumpsuit, please allow one to two weeks for delivery from the date of online order. In the event that there is a problem with any of the colors or patterns, an email will be sent to you without delay. It is therefore important to indicate your email address when ordering so that we can communicate with you for follow-up purposes.

Please be mindful of pre-sales products, delivery deadlines are longer.

For MUJO by Sati items, please allow 15 to 30 days for delivery from the date of order as the items are made to order onl

In an eco-responsible mindset, we do not accept returns, exchanges or cancellations of orders. (In return, a credit may be issued).

If you have a problem, please contact us by email at isabelle@mymujo.com, and include your order number. We will do our best to ensure your online purchase is satisfactory.

International orders may be subject to taxes or duties. Taxes, duties and shipping charges are the responsibility of the purchaser and are not included in the cost of the order or the shipping charges. These taxes, duties and shipping charges may vary depending on the country and state of the shipping address. In case of doubt about the applicable taxes, customs duties and shipping fees, we suggest you contact your local customs office. MUJO is not responsible for any additional taxes, duties and shipping fees imposed during the processing and shipping of your order.

TRACKING NUMBER FOR YOUR ORDER

You can track your package using your tracking number by clicking on the following website:

https://www.ems.post/en/global-network/tracking

For MUJO items, mainly the BALI Jumpsuit, orders are shipped within three to five business days after payment is received. A tracking number is then sent to you by email. Please allow one to two weeks for delivery. We will contact you by email if the delivery is delayed.

For MUJO by Sati items, orders are shipped within one to two weeks after payment is received. Please allow one to two weeks for delivery. We will contact you by email if the delivery is delayed.

Please note that our deliveries are made during normal business hours, Monday through Friday, 8:00 p.m. to 4:00 p.m. local UTC time. Purchases made on weekends and holidays are processed on the next business day.