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Refund policy

RETURNS AND SWAPS

We accept returns and swaps.

Contact us within 5 days post-reception of your delivery.

Send the items back to the address written on your parcel, up to 7 days after reception.is.

We don’t accept order cancellations or refunds (a credit can be offered).

Please contact us regarding any problem you may have with your order to the following e-mail address, mentioning the order number : isabelle@mymujo.com.

PLEASE NOTE THAT THE FOLLOWING ITEMS CAN’T BE RETURNED OR SWAPED :

Considering the nature of some items and unless they get damaged prior to reception, we can’t accept returns or swaps for the following :

  • Tailored and personalized orders
  • Intimate articles (for health and hygiene reasons)

RETURNS POLICY

Shipping fees will be supported by the client.

If the item is returned damaged, all value loss will be supported by the client.

MEANS OF PAYMENT ACCEPTED

We accept the following credit cards : Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal and Interac.

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