FAQ
Our answers to the most frequently asked questions from our MUJO community:
What is Just-in-time production?
MUJO is a young and growing company and we are still in our very first year of start-up. For the time being, each item is handmade by local families in our workshop in Bali. To ensure that we only produce what will be sold and to avoid overproduction, we produce in very small quantities according to the orders received, which explains the delays in our delivery (3 to 4 weeks).
It usually takes several steps before the perfect MUJO item is ready to be shipped. After a long process, it is delivered to our shipping office in Ubud, Bali, and then processed by Niki, our shipping project manager, before being shipped to you.
What is Tencel?
https://mymujo.com/pages/matieres-mujo
How to wear my BALI 10-in-1 Jumpsuit?
Visit our MUJO GUIDE section which is full of tips and tricks to get the most out of your new Jumpsuit.
We also invite you to follow our Instagram account @mymujo and check out the HOW TO tag and our videos on the IGTV tab.
How to properly care for my BALI Jumpsuit by MUJO:
It is recommended to wash your BALI Jumpsuit by MUJO by hand with a natural mild soap. Avoid rubbing which could give an "aged" look to the garment. It tends to wrinkle slightly but does not need to be ironed if it is hung properly to dry.
For your Tencel items, it is so light that you can hang it to dry and the moisture will give it back its elegance. Feel free to hang it up when you shower.
For your bamboo products, as it is a fiber that absorbs a lot of water, so it is heavy when wet, dry flat to avoid stretching the fiber. Avoid any bleach.
How to carry my BALI Jumpsuit in my suitcase?
Roll up your garment. Undo all the buttons and/or straps, fold the garment on itself with a fork and then fold it to form a rectangle and fold it one last time on the length. Roll it up to the straps and use the straps to tie your garment.
DELIVERY, RETURN, ETC.
How do I track my MUJO order?
Once your order is on its way, we will send you a tracking number that you can use to follow your order. Please note that it may take 24-48 hours for your order to appear in our shipper system.
You can track your order here:
https://www.ems.post/en/global-network/tracking
The item I purchased is damaged, what should I do?
At MUJO, we inspect ALL garments before shipping them to you. However, if you receive a defective item, please contact our customer service department isabelle@mymujo.com, so that our team can arrange to repair or replace the defective item as soon as possible. This must be done within 24 hours of receiving the garment. Please include a photo to show us the problem.
Are returns free?
No. Shipping costs incurred in returning the item(s) to MUJO for credit or exchange are at your expense. For more questions, please send an email to isabelle@mymujo.com. Please see our shipping section for full details.
Why am I returning my item to Canada if you shipped from Indonesia?
Returns are very complicated in Indonesia. We prefer to route returns or exchanges directly from our Montreal office or we will issue a credit to our online store when necessary.
For online customer service, product inquiries or more details on our shipping and returns, please contact: isabelle@mymujo.com